Shipping policy

SHIPPING POLICY 

1. Logistics Excellence Lusso Punto partners with premier global carriers, including UPS, FedEx, and DHL, to ensure your luxury items are handled with the highest level of care. We provide tracked and insured shipping to our international clientele.

2. Processing & Fulfillment Every order undergoes a final quality check and authentication process. Please allow 1–3 business days for your order to be processed and dispatched.

3. Estimated Delivery Timelines (Standard Shipping)

  • European Union: 2–5 business days.

  • Outside the European Union: 2–7 business days.

4. Customs, Duties, and Taxes (Region Specific) We strive to make the delivery process as transparent as possible. Depending on your location, the following rules apply:

  • European Union: Orders shipped within the EU are generally not subject to additional customs fees or import duties.

  • United States: We offer Delivered Duty Paid (DDP) options for USA orders. This allows you to pre-pay any applicable duties and taxes at checkout, ensuring no surprise fees upon delivery.

  • Rest of the World (Other Regions): Orders are shipped on a DDU (Delivery Duty Unpaid) basis. The customer is responsible for all local VAT, import duties, and customs fees required by their local authorities to release the package.

5. Refused or Undeliverable Packages If a delivery is refused (e.g., due to unpaid customs duties in DDU regions), the customer is responsible for the original shipping cost, return shipping fees, and any customs charges incurred. these amounts will be deducted from the refund.

6. Security & Delivery For security reasons, a signature is generally required upon delivery. We do not ship to P.O. Boxes or APO/FPO addresses.

7. Contact Information For any questions regarding your shipment, please contact us at contact@lussopunto.com.