Refund policy

1. Refund Policy

1. Return Period At Lusso Punto, we maintain a strict 14-day return policy. This window begins the day the tracking number confirms the package has been delivered to your address. All return requests and the physical dispatch of the items must be completed within this 14-day timeframe.

2. Condition of Items To maintain the exclusivity and value of our luxury collection, items must be returned in their original, pristine condition. This includes:

  • All original designer tags and "Lusso Punto" security tags must be intact and attached.

  • The item must be unworn, unwashed, and free of any scents (perfume, cologne, smoke).

  • The original designer packaging (dust bags, authenticity cards, branded boxes) must be included and undamaged.

  • Note: Any item that does not meet these criteria will be rejected by our quality control team and returned to the sender at their expense.

3. The Authorization Process (RMA) You must contact us at contact@lussopunto.com to initiate a return. We will issue a Return Merchandise Authorization (RMA) number and provide the specific warehouse address for your return. Do not send items back to the address on the shipping label. Unauthorized returns will not be processed or refunded.

4. Shipping and Carriers For security and tracking purposes, returns must be sent via UPS, FedEx, or DHL only. We strictly do not accept returns sent via national postal services (e.g., USPS, Royal Mail). The customer is responsible for all return shipping costs unless the item was received damaged or incorrect.

5. Refunds Once the warehouse receives and inspects the item (usually within 3-5 business days of arrival), we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.